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Frequently Asked Questions (FAQ) / Gems Disappeared from my Cart

I bought 4 gems in my cart and the next day 2 of them were gone. What happened?

Items will be saved in your cart for 3 days. There are 3 reasons why items might disappear before the 3 days are up:

1. Another customer buys the item.
2. You use a different computer to access our site.
3. You clear your browser cache and delete cookies from your system.

We use browser cookies to recognize your session when you use our site. However, if you create an account with us and login before you put items in your cart, you don't need to worry about browser cookies, since the items are tied to your account ID rather than the session ID stored in your browser cookies.

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